cv

CertHE Mathematics

Developer

• Provided first-line technical support within the business
• Streamlined internal processes to save time and money
• Trained a team to manage CMS websites
• Job Duties
  • Delivered projects to clients, including handovers and training clients in person, then providing remote support
  • Identified areas to save time & money across the business, and proposed then implemented solutions
  • Built new internal tools using Excel and VBA to assist person and project management
  • Provided first-line IT support for all team members
  • Trained new and existing employees in WordPress and Microsoft Office Suite
• Key Achievements
  • Automated a large number of internal processes using Python and AutoHotkey scripting
  • Built a project management system with automated monthly reporting to replace the manual process, increasing accuracy and saving time
  • Created extensive documention which significantly reduced time required to train new starters

Administrator

• Assisted the Volunteer Coordinator with the management of volunteers across all libraries in Suffolk
• Key Achievements
  • Revamped the Home Library Service to track everything digitally, reducing the risk of lost books and allowing housebound customers to order books online for delivery
  • Implemented a Long Service Award system by creating a spreadsheet to highlight volunteers reaching milestone years, and training the Volunteer Coordinator to use the sheet